Retrieve emails and tickets

Retrieve a summary of emails and associated tickets for a workspace. The summary includes the total number of open tickets, closed tickets, emails with associated tickets, and emails with no associated tickets.

SecurityJWT
Request
query Parameters
resolvedFromTime
integer <int64>
Default: 1722470400000

Enter the date starting from which to return the summary in UNIX format, including milliseconds. For example: 1662376467 represents Sept. 5, 2022 at 11:14:28 GMT. The response returns the last 3 months of ticket data by default if no value is sent for timestamp.

header Parameters
Workspace
required
string

The workspace identifier, which isolates API requests inside the provided workspace scope.

Example: corodevonmicrosoftcom_TX7T_u
Responses
200

Success

400

Bad request, validation error

401

Unauthorized request

403

Access forbidden

429

Too Many Requests

500

Internal server error

get/v1/tickets/summary/emails
Request samples 
Response samples 
application/json
{
  • "openTickets": [
    ],
  • "closedTickets": [
    ],
  • "topDomains": [
    ],
  • "emailsScanned": 123
}